CARE INSTRUCTIONS

DELIVERY

The strength of our service lies in our wide variety of fabrics, patterns, and sizes. What truly sets us apart is our personalized and custom-made approach — but this also has an impact on production and delivery times.

Here are the possible scenarios:

If we have the product in stock:

Your order will be prepared within 24–48 hours.

If your order requires production in our workshop:

Please allow 7 to 10 business days for production and preparation.

DELIVERY CONDITIONS

Packages are shipped via DICOM at a flat rate of $13 for orders within Quebec.

Delivery is free in Quebec for orders of $75 or more.

Estimated delivery time: 24 to 48 hours, though this may vary depending on the time of year.

For deliveries outside of Quebec or to confirm product availability, please contact us at: info@floconsport.com

EXCHANGES & REFUNDS

Not quite what you expected?

You may request a refund within 10 days of receiving your order, or an exchange for in-store credit within 30 days.

To be eligible, items must:

Be unworn

Show no signs of wear or damage

Have their original label attached

Please note:

No exchanges or refunds on clearance or promotional items — in-store credit only.

RETURN INSTRUCTIONS

Before returning any item, please contact us at: info@floconsport.com

In your return package, include:

Your full name (as it appears on the order)

Your order number

Your phone number

Your email address

A short explanation of the reason for the return

Return shipping costs are at the customer’s expense, except in the case of an error on our part.

Return address:

Flocon Sport

1323 rue Bersimis

Chicoutimi, QC

G7H 3J1

YOUR SATISFACTION MATTERS

Your satisfaction is very important to us!

If you're not fully satisfied with your purchase, don’t hesitate to contact us — our customers are precious, and we’ll always find a solution.

Questions? Comments?

Write to us at: info@floconsport.com