The strength of our service is our wide variety of fabrics, patterns and sizes. What sets us apart is our personalized and customized service. However, this formula has an impact on production and delivery times. Here are the possible scenarios:
We have the product you ordered in stock: The preparation time of your order is 24-48 hours.
Your order requires a stage of confection at the workshop: Allow 7 to 10 days for production and preparation of your order.
Packages are sent by DICOM at a flat fee of $13 for orders within Quebec. Delivery in Quebec is free for orders of 75$ and more. Delivery time is 24 to 48 hours. This time may vary depending on the period.
For delivery requests outside of Quebec, or to validate the availability of your product, please contact us at firstname.lastname@example.org.
EXCHANGE AND REIMBURSEMENT
The items are unfortunately not to your taste? You can get a refund within 10 days of receipt of your order and an exchange in the form of in store credit within 30 days.
Items must be unworn, show no signs of wear and tear, and have their original label.
No exchanges or refunds on clearance or promotional items. In-store credit only.
Before returning the product, please contact us at: email@example.com.
In the return package, please write your name as it appears on your order, order number, phone number, email and a brief explanation of the exchange.
Shipping costs for returns and replacements are at the customer's expense except in the case of an error on our part.Shipping costs for returns and replacements are at the customer's expense except in the case of an error on our part.
Flocon Sport, 1323 rue Bersimis, Chicoutimi (QC) G7H 3J1<
Your satisfaction is very important to us! In case you are not satisfied with a product, do not hesitate to write to us, our customers are precious and we will find a solution.Questions? Comments ? Write to us: firstname.lastname@example.org